In the event you receive a damaged / defective article or an article that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.

Upon receiving your complaint, TR JEWELLERS & BULLION shall verify the authenticity and the nature of the complaint. If TR JEWELLERS & BULLION is convinced that the complaint is genuine, TR JEWELLERS & BULLION shall provide a free replacement, However, inthe event of frivolous and unjustified complaints regarding the quality and content of the products, TR JEWELLERS & BULLION reserves the right to pursue necessary legal actions against you and you will be solely liable forall costs incurred by TR JEWELLERS & BULLION in this regatd.

Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If you observe that the package is damaged or tampered, request you to refuse to accept delivery and inform TR JEWELLERS & BULLION atthe earliest. The return process of the product may be restricted by TR JEWELLERS & BULLION depending on the nature and category of the product.